Our client operates under the NSW Retirement Villages Act framework, and currently has over 200 homes, with further development to reach a finished Village of over 300 homes. The Village is promoted with lifestyle in mind and the community facilities within the Village form an integral part of the lifestyle expectations of the residents, and are a prominent selling feature to new residents. 

The Role:
The Assistant Manager will be responsible for providing quality support to the Village Manager in executing the Villages’ day to day operational requirements. This is an interactive and people focused role, and is just as much about becoming a part of the neighbourhood as it is in performing practical duties. The role represents a chance to become a part of a team who truly care about what they do, and who practice the value of community as a centrally important component of their work ethic.

Principal Duties:

• Assisting the Village Manager in conducting sound business practices that optimise daily Village business operations;
• Asset Management within the Village including responsibility for managing detailed schedules for all asset maintenance, repair and replacement;
• Overseeing all village expenditure and accounting processes such as obtaining quotes from external service providers etc;
• If required, investigate resident complaints about malfunctions of utilities or other matters to determine needed repairs or maintenance;
• Work with other team members in authorising property maintenance requests or with Village Manager on larger expense items;
• Ensure regular maintenance programs, when established, are complied with;
• Managing and directing operations by staff and contractors in a way that is respectful, facilitates strong teamwork, and is compliant with OHS standards;
• Overview all accounts for payment and where applicable, authorise for payment prior to forwarding to Head Office for payment;
• Supervision of administration staff;
• Assist team members to ensure rapid response to emergency calls if required;
• Handle general enquiries and provide information to potential residents;
• Provide relief for Village Manager whilst on annual leave

Education and / or Experience:

• Highly desirable: Certificate IV in Leadership and Management: or significant experience in business management or leadership roles.
• Sound computer skills in a broad range of applications including MS software programs, especially Word and Excel;
• A knowledge of Goldmine CRM is desirable (training will be provided)
• Be versed or willing to gain knowledge and understanding of the NSW Retirement Village Act.

For further information and a confidential discussion please call Nicole Knott at MP Training and Recruitment during business hours on 02 6057 9333

To apply, please go to our website www.mptrainingandrecruitment.com.au and upload your resume and cover letter.